Operational — 47 units active

Steady.
Measured.
Non-negotiable.

ALS and BLS coverage across 14 counties. Contracted with municipal governments, hospital systems, and event organizers who can't afford a gap.

Coverage Lookup

We may already cover your area.

Enter your county, municipality, or facility to confirm coverage and see current response metrics for your zone.

CAAS Accredited
14 Counties
24 / 7 / 365
Units Deployed47active now·
Avg Response Time4:12min·
Counties Served14jurisdictions·
On-Time Interfacility98.7%·
Miles Logged YTD1.2Mmiles·
Calls Handled38,400+this fiscal year·
Crew Certifications100%NREMT current·
Units Deployed47active now·
Avg Response Time4:12min·
Counties Served14jurisdictions·
On-Time Interfacility98.7%·
Miles Logged YTD1.2Mmiles·
Calls Handled38,400+this fiscal year·
Crew Certifications100%NREMT current·

Response Time

4:12min avg response

average response time across all active zones

The number a contract administrator reads first.

When a county commission reviews EMS bids, the first line item is response time. Our 4-minute 12-second average — verified against CAD logs for fiscal year 2025 — positions your jurisdiction ahead of state benchmarks by 38 seconds. That margin is the difference between a compliant contract and a defaulted one.

Reliability

98.7%on-time rate

on-time interfacility transport rate

What a hospital discharge planner actually needs.

A discharge held for two hours because the transport crew is late costs a hospital bed, a nursing shift, and a patient satisfaction score. Our 98.7% on-time rate across 14 hospital partners is calculated against scheduled pickup windows — not estimated arrival times. Your bed management team can plan around it.

Coverage

1.2Mmiles — FY2025

miles logged in fiscal year 2025

Coverage area that actually holds under load.

A 14-county footprint means nothing if units are perpetually out of position. 1.2 million logged miles reflects continuous deployment across our full service area — not hub-and-spoke coverage that thins at the edges. Our deployment algorithm repositions units in real time based on live incident density.

Accreditation

100%credentialed crews

crew certifications current — no lapsed credentials

The detail that protects you in a mutual-aid activation.

When a fire chief calls for mutual aid at 0300, the last thing they need is a unit that can't perform because a paramedic's NREMT lapsed. Every Dispatch crew member carries current NREMT certification, state licensure, and CPR — audited quarterly. We carry the documentation; you carry the confidence.

Service Portfolio

Four contract types.
One service provider.

Primary Service

911 Emergency Response

ALS and BLS units staged to meet municipal SLA thresholds. Our deployment model keeps units within a 4-minute travel radius of 94% of your jurisdiction — verified annually against CAD data.

4:12avg response

Hospital Systems

Interfacility Transport

Scheduled and emergent transfers between facilities. ALS-equipped units with 98.7% on-time record across 14 hospital partners.

98.7%on-time

Event Coordinators

Event Standby

Dedicated units for marathons, county fairs, sporting events, and mass gatherings. Covers your liability requirements and satisfies permit conditions.

850+events covered

Fire Chiefs & Emergency Managers

Mutual Aid & Gap Fill

When your district runs short — planned or unplanned — Dispatch units integrate with your ICS structure within 20 minutes of activation.

20 minactivation

Primary Path

Request a Coverage Assessment

Tell us about your jurisdiction or facility. We'll map your coverage gaps, model response times, and present a contract structure within 48 hours.

A coverage specialist responds within one business day. No commitment required.

Secondary Path

Municipal Rate Sheet

Still in the research phase? Download our standardized rate structure for 911 response, interfacility, and event standby contracts.

Response within 1 business day

Your data stays confidential — no third-party sharing

CAD-verified response data available on request

Credentials & Fleet

Accredited. Audited. Accountable.

Accreditations

CAAS Accredited
NREMT Compliant
CAMTS Certified
ISO 9001:2015
HIPAA Compliant
NEMSMA Member

Coverage Counties

MecklenburgCabarrusUnionGastonLincolnRowanStanlyAnsonMontgomeryIredellCatawbaAlexanderClevelandRutherford

Fleet Specifications

34

ALS Units

Type III & Type I ambulances

18

BLS Units

Non-emergency & interfacility

6

Command Vehicles

Incident command capable

2.4 yrs

Avg Unit Age

Fleet replacement every 4 years

QA / QI Program

100%

Calls reviewed monthly

4.8/5

Patient satisfaction score

0

Unresolved CAB complaints, FY25

47 units active now across 14 counties